Delete your account

You can delete your Accompany account and its data at any time. Here is how, and what happens to your data.

In the app

Open Accompany and go to Profile, then Settings.
Tap Delete account.
Confirm with the one-time code we send to your mobile number.

If you are in an activity that is happening right now, you can delete your account as soon as it ends.

Without the app

If you can't use the app, write to accompany.support@gmail.com with the subject "Delete my account" and the mobile number you signed up with. We check that the request comes from the account's owner, delete the account, and reply within 30 days at the latest.

What is deleted

Your profile: name, photo, date of birth, gender, area, city, about you and interests.
Aura scores and reviews about you, your emergency contact, your blocks and your Meet again choices.
Your upcoming plans: plans you host are cancelled and the people in them are told; you leave the ones you joined.
Your sign-in, so the account can no longer be used.

What is kept, and for how long

Group chats are already deleted for everyone when each activity ends.
Verification videos are deleted within 15 days of upload, whether or not you delete your account.
Reports and safety records are kept for as long as needed to keep members safe and meet legal obligations. Chat messages attached to a report are deleted after 30 days.
If an account was closed for breaking the rules, a one-way scrambled form of its mobile number and Google account is kept, only to stop it signing up again.